Customer Service

Before Purchasing eBooks

    What operating system/devices do the ebooks work on?

    • Adobe ebooks can be read on Windows & Macintosh desktops and the Sony Reader Digital Book device. Please see this page for a complete list of system requirements and devices supported.

  • What software do I need to download prior to purchasing an ebook?

  • Do the ebooks have DRM (Digital Rights Management)?

    To read Adobe ebooks, you’ll need to download the Adobe Digital Editions software.

  • Can I read my eBook on my iPhone?

    No, currently Adobe Digital Editions are not able to be read on the iPhone.

Privacy & Security

  • WHAT DO YOU DO WITH MY PERSONAL INFORMATION AND HOW DO YOU KEEP MY PERSONAL INFORMATION SECURE?

    We will only use your personal information to process the order. Although we do store your name and email for order processing, we do not store credit card information.

  • HOW DO YOU KEEP MY PERSONAL INFORMATION SECURE?

    All orders are transmitted as secure encrypted transactions on secure servers. We do not store credit card information.

Purchasing eBooks

  • How do I purchase an ebook?

    Under the cover image of a title that is available for sale, you’ll see the phrase "Buy Now". We currently only sell ebook versions of the titles listed. When you click “Buy Now,” it will take you to the next screen to purchase the ebook. You will be asked to fill in your email and credit card information. When you submit your information, you will receive a confirmation email that has the link to download the ebook. At this point, we do not offer a shopping cart or store credit card information, therefore to purchase a different ebook you will need to complete the same steps again.

  • What credit cards do you accept?

    We accept MasterCard and Visa.

  • What ebook formats do you sell?

    We sell the Adobe ebook formats. You’ll need to download free software to download the files. Visit the Adobe site to download.

  • Do you sell physical books or audio books?

    We currently only sell ebooks on our website. To find an online retailer or bookstore near you, please go to our Where to Buy page or check the “Buy From Bookseller” button found on every book page.

  • Can I purchase ebooks internationally?

    Currently we only sell in the US and Canada. Canadian orders will be charged in US dollars.

  • Do you charge tax ?

    We charge the appropriate tax based on local, state, and federal law.

  • Do you charge shipping?

    We do not charge shipping for digital product.

  • I’ve successfully purchased an ebook. What should I expect now?

    You should receive an email from customer.service@hbgusa.com within 5-10 minutes.  This email is your receipt and will have the link to download your ebook.

  • How do I cancel an order?

    Orders cannot be canceled once completed.

  • How do I return an ebook?

    We do not accept returns on digital product.  If you’re experiencing difficulties with your ebook, please consult our "Having Problems With Purchase" section below.  If you don’t find the answer to your issue, please contact Customer Service at customer.service@hbgusa.com.

Having Problems with Purchase

  • I didn’t receive my email. Now what?

    Check your junk folder or spam filter.  If you find it there, please add customer.service@hgusa.com to your approved sender list, so the issue doesn’t reoccur.

  • I didn’t receive the email and it’s not in my spam filter. Now what?

    Please contact us at 1-800-759-0190.

  • I began downloading the ebook, but it failed midway through the process. Now what?

    The link to the title will remain active for 14 days.  Please attempt to download the ebook using the link from your email receipt again.  If 14 days have passed, please contact us at customer.service@hgusa.com

  • My Adobe Digital Editions is asking to be authorized. What do I do?

    You will need to have a free account with Adobe. Please enter that information into Adobe Digital Editions.  To sign up for an account, please click here.

  • I purchased an Adobe ebook and downloaded the ACSM file, but my computer doesn’t know what application to open it with. What do I do?

    Your operating system is not recognizing the .acsm file extension as Adobe Digital Editions.  Please associate this file extension through your operating system.
    • For further information on doing this in Windows XP click here.
    • For Macintosh choose“get info” from the finder while the file is selected.  In the dialog that opens, select Adobe Digital Editions under the "Open with:" drop down.  If you don't see Adobe Digital Editions, select other and navigate to Adobe Digital Editions in the Applications folder.